Pre-Stay Processes
Online Travel Agency (OTA) Integration.
Booking Engine Management.
Reservation Management.
Guest Communication (Pre-arrival).
Hospitality Support Services
Tracking Utility, Food & Beverages, House Keeping and Concierge expenses
Reservation Management
Booking handling
Calendar and Availability Management
Special Booking
Pre-Arrival Communication
Supply Chain and Vendor Management
Onboarding suppliers
Monitoring stock levels and managing reorder points
Vendor Performance Management
Customer Support and Complaint Resolution
Gathering guest feedback
Recording Complains and Assigning Resolution Tasks
Customer Communications
Checkout process
Billing and Payment Collection
Feedback Collection
Post-Stay Engagement
Follow-up Communication and Thank You Notes
Loyalty Program Enrollment
Online Reviews and Reputation Management
Feedback Analysis and Service Improvement
Loyalty Program Management
Online Survey management
Review Management
Revenue Management
Competitor Rate Analysis and Pricing Strategy support
Yield Management and Reporting
Occupancy and forecasting
Channel optimization
Financial and Performance management
Budgeting and Forecasting
Expense Tracking
Performance Metrics Analysis
Compliance and Auditing
Payroll and Benefits Administration
Employee Payroll Processing
Tax and Compliance Management
Benefits Administration
Record Keeping
