• Phone +91 989 507 9780
  • solutions@backwaterglobal.com
Connect

Success Stories




Simplifying Property Management for a New Zealand Firm

Background
A property management company in New Zealand, managing a mix of residential and commercial properties, struggled with operational inefficiencies. Issues in billing, bond payment collection, tenant onboarding, and breach notice issuance led to delays, rising costs, and tenant dissatisfaction.


The Challenge

The Company faced several critical issues:

  • Water Invoice Management: Errors and delays due to difficulties in tracking and managing water invoices accurately.
  • Bond Payment Collection: Persistent challenges in collecting and lodging bond payments on time.
  • Tenant Onboarding: Lengthy processes that delayed tenant move-ins and reduced satisfaction.
  • Breach Notices: Delayed issuance of notices for unpaid bills, increasing compliance risks.
  • Labor Costs: Manual processes inflated operational costs and limited efficiency.

    • Why Backwater?

    The company chose Backwater for its expertise in streamlining property management operations using automation and optimized processes, tailored to address these specific challenges.


    Solutions Provided by Backwater

    Backwater implemented practical solutions using MRI Palace for property management and Xero for accounting:

  • Water Invoice Management
    Simplified billing processes and improved payment tracking to reduce errors and delays.
  • Bond Payment and Lodgement
    Automated systems for timely collection and proper lodging of bond payments.
  • Tenant Onboarding
    Accelerated onboarding through automated workflows, welcome packs, and timely bond certificate issuance.
  • Utility and Submeter Billing
    Managed utility provider changes and introduced submeter billing for large properties, ensuring accurate invoices.
  • Breach Notices
    Automated the timely issuance of notices for unpaid bills, ensuring compliance with regulations.

    • Results Achieved

  • Increased Efficiency
    Streamlined processes reduced billing errors and saved processing time.
  • Lower Costs
    Automation reduced manual tasks, cutting labor expenses.
  • Happier Tenants
    Faster onboarding and improved communication boosted tenant satisfaction.
  • Improved Financial Accuracy
    Better payment tracking enhanced cash flow and financial oversight.

    • Client Feedback

    "Backwater’s solutions helped us save time and money while improving our service to tenants. We’re now able to focus on growing our business with fewer operational worries," said the Property Manager.


    Conclusion

    By addressing inefficiencies in billing, onboarding, and compliance, Backwater provided the tools and support the company needed to operate more effectively. These improvements helped reduce costs, increase tenant satisfaction, and establish a foundation for smoother operations in the future.



    Looking to streamline your operations?

    Industries