Owner Onboarding: Digitally integrating owner information into management systems and handling contract reviews.
Tenant Onboarding: Lease agreement preparation and digital onboarding of tenant profiles.
Welcome Kit Preparation: Creation and electronic distribution of tenant welcome kits.
Security Deposit/Bond Lodgement
Deposit Collection and Lodgement: Securely managing the collection and digital lodgement of deposits with the relevant authorities.
Documentation Management: Maintaining comprehensive digital records for security deposits.
Rent Collection and Arrear Management
Automated Rent Collection: Setting up and overseeing automated rent payment systems.
Arrear Management: Monitoring late payments and initiating digital reminders and collection plans.
Breach Notices: Issuing digital breach notices to tenants for late payments or violations.
Tenant and Owner Communication/Reporting
Reporting: Creating and distributing regular financial and operational reports to property owners.
Digital Communication: Managing emails and messaging for tenant and owner queries and updates.
Issue Escalation: Coordinating issue resolution remotely through communication tools.
Tribunal Applications and Support
Application Preparation: Drafting and submitting tribunal applications for tenancy-related issues.
Virtual Support: Providing remote guidance and preparation for tribunal hearings.
Utility and Repairs Bill Management
Bill Payment Oversight: Managing the timely payment of utility bills and vendor invoices.
Cost Management: Tracking and approving bills for utilities and repair services.
Compliance and Regulatory Management
Regulatory Adherence: Monitoring compliance with property management regulations and maintaining digital records.
Documentation Updates: Ensuring up-to-date digital filing for regulatory and compliance needs.
Revenue Leakage and Expense Overrun Analysis
Revenue Tracking: Remote auditing to identify and correct revenue leaks.
Expense Monitoring: Analyzing financial data to identify and prevent expense overruns.
Periodic Vacancy Management Reports and Analyses
Vacancy Reports: Generating reports on vacancy trends and turnover rates.
Data Analysis: Using historical data to recommend strategies for filling vacancies.
Revenue and Profitability Reporting (Property-Wise)
Financial Reporting: Creating detailed reports on revenue and profitability for each property.
Budgeting: Assisting with remote budget forecasting and financial planning.
Tenant Exit/Vacating Processes
Notice Management: Processing digital exit notices and informing owners of upcoming vacancies.
Pre-Vacating Guidance: Coordinating with tenants to outline cleaning and maintenance expectations.
Final Inspection Reports: Reviewing digital inspection reports submitted by on-site staff or third-party services.
Deposit Reconciliation: Calculating deductions and arranging for security deposit returns.
Exit Documentation: Managing lease termination paperwork digitally.
Owner Reporting: Providing owners with exit summary reports and financial reconciliations.
